Job Title: Dispatcher

The Dispatch/Driver Manager is responsible for leading and managing the dispatch team to ensure efficient and timely coordination of trucking operations. This role involves overseeing dispatchers, managing driver assignments and schedules, analyzing routes for revenue optimization, and implementing strategies to improve departmental performance and profitability.

Responsibilities:

• Serve as the primary point of contact for subcontractors, customers, drivers, and pullers, ensuring clear communication between all parties involved.
• Confirm the presence of all ordered trucks on-site and manage truck movements throughout the day and night.
• Conduct check-ins with Monzon trucks and dispatched pullers at least 60 minutes before the start of shifts.
• Check in with the load counter at least 30 minutes before shifts and confirm the number of trucks on-site, following up on missing trucks.
• Check in on all jobs lacking load counters, contacting subcontractors first, then confirming with onsite contacts to verify and relay status.
• Manage any shortages or delays, maintaining communication with customers until the issue is resolved, finalized, or substituted.
• Confirm customer satisfaction and job completion after dispatch.
• Check email at least three times daily and acknowledge all emails, providing solutions or expected completion times.
• Ensure solutions or completion times are provided within 24 hours.
• Immediately acknowledge work order emails.
• Conduct thorough daily dispatch reviews, including customer details, truck types, drivers/pullers/subcontractors listed, billing and payment rates, dump fees, job descriptions, billing descriptions, PO/job numbers, and purchaser information.
• Ensure all columns are filled out and verified, with updates completed by the next day at 11 AM.
• Manage changes in dump locations, rates, shortages, and add-ons.
• Fully enter dispatched trucks into the log before the start of shifts.
• Maintain 24/7 availability for communication.
• Communicate work schedules during dispatch meetings.
• Inform the team if not coming into the office.
• Ensure coverage for all work orders.
• Confirm daily whether jobs will run the next day.
• Conduct three daily check-ins with other dispatchers.
• Communicate with drivers to ensure all working trucks are operational and dispatched.
• Recruit drivers, pullers, and subcontractors, providing training or connecting them with appropriate resources.
• Visit all new job sites on their first day.
• Provide daily reports to Anthony and Kelvin, including breakdowns, shortages, late arrivals, no call/no shows, call-outs, time-off requests, revenue per driver, and hours per driver.
• Conduct 2-3 job visits per week and ride along with drivers for a minimum of 3 hours per week or 12 hours per month.
• Perform daily yard walks.

• High school diploma or equivalent
• Proven experience as a dispatcher or similar role
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment and handle high-stress situations
• Proficient in computer applications and software
• Knowledge of transportation regulations and procedures

If you are a motivated individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity. We offer competitive compensation and benefits packages, as well as opportunities for career growth and advancement within our organization.

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