Do you want to be part of an organization that's dedicated to helping Capital One identify, manage and effectively mitigate risk - for our customers, our communities and our associates? As part of Enterprise Risk Management (ERM), you'll work with talented associates to provide oversight and guidance for our enterprise change governance program to ensure our businesses effectively manage risk and deliver programs in a well managed way.
The Enterprise Change and Risk Governance Team is responsible for defining our enterprise-wide approach to managing the risks associated with change, and with maintaining the standards, processes and procedures that ensure the largest, most critical programs across first and second line divisions are well managed. We partner with first and second line risk managers and Accountable Executives to ensure change governance requirements are embedded into program frameworks and monitor to ensure continued adherence to those requirements. We consult with, advise and prepare program leaders to deliver their best products.
We are seeking a dedicated, disciplined, leader who excels in a team environment. This individual will have experience in Change and Risk management, improving processes, leading teams, identifying with the perspective of our customers, and be able to connect the regulatory environment to processes. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong problem solving and analytical skills, attention to detail, process/project management capability, and results driven are essential to succeeding in this role.
Specific responsibilities include, but are not limited to, the following:
Lead our Enterprise Change Governance program and a team of 3-5 associates, including day to day management of operations
Identify strategic objectives and and drive opportunities to enhance the change governance program, metrics, and reporting
Partner with 1st and 2nd line business areas to ensure appropriate local execution of the program requirements
Monitor the performance of the overall program, including quality assurance activities, against quantitative and qualitative metrics
Actively support internal and external audits and exams
Foster an environment of trust, collaboration & belonging while leading a team of risk managers
Basic Qualifications:
Bachelor's Degree or military experience
At least 8 years of experience in risk, compliance, legal or audit
At least 5 years of experience in project or process management
At least 5 years experience in people management
At least 2 years experience in operations management
Preferred Qualifications:
Master's Degree in Business Management, Finance, Accounting, Economics, Mathematics or Project Management
6+ years of experience as a project or process management within the financial services industry
Six Sigma Lean, Green Belt or Black Belt certification, Agile Coach certification, Compliance Certification (CRCM)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).