Digital Subscription Manager - Kohler Ventures

Work Mode:Hybrid

Location:Location: Hybrid, 3 days/week onsite in Palo Alto, CA or New York City, NY

Opportunity

Kohler Ventures is an independent company wholly owned by Kohler Co., global leader in the manufacture of kitchen and bath products, tile and home interiors, and an international host to award-winning hospitality and world-class golf destinations. Our mission is to build new digital businesses that empower consumers to lead healthier lives. We explore how familiar experiences can be enhanced and innovations developed through the integration of leading-edge technology, science, and design. Come join us as we build a best-in-class global multi-disciplinary team across artificial intelligence, machine learning, design, advanced software and hardware engineering, strategy, venture investments, sales, marketing, and partnerships. Our locations are Palo Alto, CA US, New York City, NY US, Kohler, WI US, Seoul, Korea, and Tel Aviv, Israel.

We are seeking an experienced Subscription Manager to lead and manage our subscription-based revenue model. As the Subscription manager, you will be responsible for developing and implementing strategies to maximize customer acquisition, retention and growth. You will work closely with cross-functional teams to ensure that our subscription offerings align with customer needs and drive long-term value for the company. This is an individual contributor position reporting to Executive Director - Head of Business, Kohler Ventures.

Specific Responsibilities

• Develop and execute digital app subscription strategies to drive growth.
• Identify and implement new opportunities for app subscription revenue streams.
• Collaborate with Product to optimize pricing and positioning of subscription offerings
• Design and execute initiatives to attract new app subscribers through targeted marketing campaigns
• Work closely together with the Customer Success Manager, to
• Develop and & manage customer retention programs, loyalty programs and benefits
• Analyze customer feedback and subscription data to identify trends and opportunities.
• Utilize data analytics tools to track subscription KPIs, generate insights, and make data-driven decisions.
• Create a cohesive customer journey from marketing to user acquisition to paid subscriptions
• Continuously refine subscription models based on data insights and industry trends.
• Reports to Commercial & Growth Lead, Kohler Ventures
• Works closely with other members of the Kohler Ventures Commercial team. Collaborates closely with Customer Success, Product.

Skills/Requirements

• Bachelor's degree in Marketing, Business, or a related field.
  
• 3+ years of experience in subscription management and customer retention, preferably in the wellness and tech industry.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Experience with subscription management platforms and CRM tools.
• Proven track record of driving subscription growth and reducing churn.
• Previous experience working in a wellness or tech startup is a plus
• Positive, can-do attitude with a strong sense of ownership and ability to drive work forward
• Travel requirement: Up to 10%.

#LI-NR1
#LI-Hybrid

The approved base salary range for this position is $101,600 - $128,300. The actual base salary offered to a candidate may be higher than the approved range. This will vary depending on a variety of factors including the candidate's experience, their education, and the work location. This position is subject to Area Salary Differential (Cost of Living Adjustment) that ranges from 16% of base salary for the NYC metro area. The approved base salary range including ASD for this position is $117,856 - $148,828 depending on location. In addition, this position is eligible for a performance bonus and a special project incentive. Available benefits include medical, dental, vision and 401k.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.