Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.
This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.
Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.
Delivery Managers serve as the Chief Scrum Master across all delivery teams within a product. They are responsible for the overall solution delivery and support of large-scale programs with complex integrations. Delivery Managers are responsible for managing the communication across program stakeholders, defining mitigation strategies to remediate risks & issues, and assisting teams to ensure that the value being delivered aligns to the product vision defined by product managers.
The Corporate Admin Solutions & Costco Legal Solutions Delivery Manager is responsible for delivering multiple efforts across legacy and current Financial, Real Estate, and Legal applications as part of an ongoing effort to modernize business critical software, as well as, new cloud-based solutions to replace inadequate or deprecated systems. This role will use a variety of agile and traditional project practices to help the team keep a delivery and learning cadence that remains focused on delivering value against the product vision. The Delivery Manager will work within a hybrid product/program model, working with Agile teams and managing overall program scope, timeline, budgets, communications and complex integrations. This role will support business solutions for the U.S., Canada, and the International Regions.
If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.
ROLE
● Helps with the allocation of resources and provides teams with the necessary support to remediate impediments and reported issues.
● Facilitates program increment (PI) sessions across all delivery pods aligned to a product, or value stream, and the accompanying planning sessions (pre and post PI planning sessions).
● Works with Product Owners and Scrum Masters to plan release schedules across products.
● Supports product teams with the delivery of new features and capabilities while empowering them and allowing them to be self-organized.
● Supports the Product Manager with the facilitation of system demos to demonstrate the integration of products to program stakeholders.
● Manages resource allocation and capacity planning, providing teams with necessary support to address impediments and ensure smooth project execution.
● Works with Product Owners to plan release schedules from the technology perspective (i.e. coordinate teams for delivery against release schedule).
● Works with stakeholders to create a high-level preliminary release and project delivery plans for product features.
● Manages delivery team metrics to evaluate progress against delivery milestones (i.e. releases).
● Facilitates strategic planning sessions (PI/Quarterly Planning) ceremonies and meetings.
● Ensures adherence to Program and Project charter in terms of schedule, quality, efforts and cost.
● Ensures decisions are documented appropriately and tied to the project records within CARTs.
● Aggregates individual product team status into portfolio-level risks, assumptions, and interdependencies.
● Ensures effective communication, collaboration, and team engagement in initiatives that cut across portfolios and products.
● Ensures compliance to Project SLA’s, information security protocols, etc.
● Adheres to technology standards while developing systems. Revises standards in response to change.
● Establishes and organizes application development plans that align with the goals and strategies.
● Understands Resource Management and the value of the resource management, and may practice one or more behaviors associated with the skill.
● Supports problem resolution, resolves issues, and acts on feedback and usage of in-life products.
● Provides input to the requirements base-line.
● Investigates, manages and applies authorized requests for changes to base-lined requirements, in line with change management policy.
● Creates and manages detailed project plans and reports critical paths.
● Minimizes process exceptions and deviations (schedule, cost) from the actual project plan.
● Conducts periodic cadence with the quality team to take proactive measures to resolve issues/ possible escalations.
● Audits quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes.
● Works with subject matter expertise to articulate high level technical status and provides status reports to the appropriate audience.
● Tracks, manages, mitigates, and documents risks and issues.
● Creates and manage Dashboards.
● Identifies and closes early warnings on a project to avoid any business escalations.
● Identifies and resolves potential risks or early warning signs on project delivery.
● Executes formal project change requests. Provides input to the requirements base-line.
● Develops and establishes project budgets, manages changes, and tracks actual costs and variance to the approved budget.
● Collaborates with cross-functional teams to ensure alignment and successful implementation of the projects.
● Conduct periodic reviews with the team (Managers, PMs) on operational, quality and delivery parameters and new idea generation & its implementation on existing projects.
● Manages clear and specific contractual terms for required project work with suppliers.
● Manages and escalates issues and concerns related to compliance and security to appropriate stakeholders.
● Sets clear expectations for self and others, and takes appropriate actions to ensure obligations are met.
● Revises standards in response to change.
● Applies standard techniques and tools to carry out analysis and performance monitoring activities for specified products.
● Supports problem resolution, resolves issues, and acts on feedback and usage of in-life products.
● Investigates, manages, and applies authorized requests for changes to base-lined requirements, in line with change management policy.
REQUIRED
● 5+ years’ experience as a Delivery Manager and/or Program/Project Manager in an Agile and Waterfall environment.
● 3+ years of experience independently leading large complex projects using Waterfall methodology.
● Understands Resource Management and the value of resource management across projects.
● Demonstrated experience to plan, lead, and deliver highly technical, complex IT solutions across multiple business and IT teams.
● Proven track record for successful delivery of projects and working cross-functionally with business and IT.
Recommended
● Familiarity with the Project Management Body of Knowledge (PMBOK).
● 3+ years' Costco business knowledge.
● Experience with Contract Lifecycle Mgmt systems(iCertis) is a plus.
● ICI product certification.
● Familiarity with Service Now (Carts+) Portfolio and Program Management module.
● Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
Required Documents
● Cover Letter
● Resume
California applicants, please click here to review the Costco Applicant Privacy Notice.
Pay Ranges:
Level 3 - $125,000 - $155,000
Level 4 - $145,000 - $200,000
We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.
Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com
If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.