Delivery Manager - Cloud Engineering at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Delivery Managers are responsible for the overall solution delivery and support of large-scale programs with complex integrations. Delivery Managers are responsible for managing the communication across program stakeholders, defining mitigation strategies to remediate risks and issues, and assisting teams to ensure that the value being delivered aligns to the product vision defined by product managers.

The Costco Cloud team is responsible for providing multi cloud infrastructure and the associated platforms, tools, and services required to onboard applications into the cloud globally. The Foundational Engineering team architects, designs, and manages the implementation and configuration of Costco’s cloud platforms. The Cloud Express team is responsible for development of a zero-touch automated platform that deploys cloud infrastructure for value streams. The Cloud Onboarding team reviews value streams proposals and assigns priority to onboard applications to the cloud and provides feedback and recommendations for architecture, platforms, and resources. The Cloud Automation Tools team is responsible for the tools leveraged to store and deploy infrastructure as code to build resources within Costco’s hybrid, multi-cloud platforms. It is essential that the solutions factor in a multi cloud environment and that requirements are gathered to clearly understand fit for purpose when designing or assisting with the solution. All of these functions leverage IaC best practices for implementation and configuration to maintain strong security posture, provide traceability, and ensure consistency.

The Delivery Manager leads technical initiatives by providing direction, executing work-streams, and follow-up to ensure initiatives are delivered to schedule and meeting documented requirements. They are responsible for the overall delivery of their assigned initiatives and require domain expertise to support large-scale programs with complex integrations.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● Helps with the allocation of resources and provides teams with the necessary support to remediate impediments and reported issues.

● Works with Product Owners and Scrum Masters to plan release schedules across products.

● Supports product teams with the delivery of new features and capabilities while empowering them and allowing them to be self-organized.

● Supports the Product Manager with the facilitation of system demos to demonstrate the integration of products to program stakeholders.

● Leads retrospectives to identify improvement opportunities that can be implemented to improve productivity.

● Monitors delivery team metrics to evaluate progress against delivery milestones (e.g., release burnups).

● Aggregates individual delivery pod status into portfolio-level risks, assumptions, and interdependencies.

● Creates weekly reports highlighting the health of the overall delivery status to program leadership and various stakeholders.

● Fosters collaboration between the delivery pods and stakeholders at the product level.

● Coordinates the resolution of internal and external dependencies across value streams and shared services.

● Drives tactical day-to-day delivery process, including removing impediments that negatively impact productivity or block the team’s process.

● Ensures effective communication, collaboration, coordination, and team engagement in initiatives that cut across portfolios and products.

● Defines, plans, and executes to plan. Provides a laser focus approach to managing scope, schedule, budget, and resource allocation.

● Manages large-scale, technical projects, often with multiple internal and external partners/stakeholders.

● Manages two or more projects simultaneously.

● Collaborates with Architects, Information Security Analysts, Engineers, Vendors, and business leaders across business facing portfolios.

● Uses data and insights effectively from multiple sources that benefits the business and the members.

● Pursues incremental delivery constantly by looking for ways to meet business goals and learn from members and end users through frequent, measurable enhancements.

● Ensures completed stories meet acceptance criteria by reviewing test plans, the output of automated testing, or where necessary, contributing to manual testing efforts. Prioritizes and collaborates in resolution of issues and defects.

● Works with stakeholders to manage scope, create a roadmap, program timeline, project plans, and delivery milestones.

● Works with Product Managers and Product Owners to document impacted business processes.

● Provides appropriate staffing recommendations based on scope, work effort assessment, and necessary skills.

● Develops project budgets, manages changes, and tracks actual costs and variance to approved budget.

● Ensures adherence to IT Governance, Finance and Vendor Management processes.

● Ensures all project artifacts and deliverables are documented, approved, and stored for re-usability, support, and audit purposes in designated project tools.

● Ensures key decisions and deliverables are documented, approved, and stored for reference

● Recognizes, gathers, and tracks risks and takes corrective measures proactively.

● Aggregates individual product team status into portfolio-level risks, assumptions, and interdependencies.

● Establishes and organizes application development plans that align with the goals and strategies.

● Ensures effective communication, collaboration, coordination, and engagement across portfolios and products.

● Defines, tracks, and communicates project milestones proactively.

● Reports on overall delivery status to program leadership and various stakeholders.

● Develops and executes communication, training, and post-delivery support plans.

● Drives tactical day-to-day delivery process, including removing impediments that negatively impact productivity or block the team’s process.

● Seeks and improves processes across the entire product team.

● Mentors team members in project management artifacts, processes, tools, and techniques.

REQUIRED

● 10+ years’ experience managing complex global scale technical projects with strong technical background on public cloud.

● Experience in managing cloud and container program rollouts with demonstrated partnership with Compliance, Identity, Security, and other vertical teams.

● Demonstrated leadership and team-building skills.

● Demonstrated skills on productivity gain and cost optimization.

● Proven track record for successful delivery of projects and working cross-functionally with business and IS.

● Proven risk mitigation expertise.

● Ability to lead the resolution of high impact Issues and Risks.

● Proven ability to develop business relationships and communicate successfully with people at all levels of management; and exhibit excellent interpersonal and diplomacy skills.

● Proficient with managing program level budgeting and providing financial tracking.

● Ability to manage the program's architectural and technical strategies.

● Strong communication skills, both oral and written, including presentation skills.

● Proven history of meeting deadlines, within project constraints, in delivery of quality solutions.

● Ability to work effectively with professionals at all levels.

● Excellent and effective delegation skills, with strong follow-up skills.

● Ability to define and execute a project communication plan.

● Excellent interpersonal and diplomatic skills.

● Extremely responsive, with a strong sense of urgency, and works with a positive attitude.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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