Location: On site at location listed in job posting.
The DEI Consultant will lead the Marketplace Pillar of our enterprise-wide strategic plan and increase the proximity of our 20+ Associate Resource Groups (ARGs) to the clients we serve. This includes developing and employing strategies that expand our ARGs focus to include both associate and the client experience.
Summary
Strong candidates for this role will have demonstrated experience developing and executing strategies for Business Resource Groups (BRGs). This includes utilizing market research and segmentation strategies to increase accessibility and connectivity among BRGs and those internal partners who engage our clients such as retail, marketing, corporate communications, CRA, and the First Horizon Foundations. This role will also involve recruiting and equipping client-facing associates to take on leadership roles within ARGs. Demonstrated experience collaborating with Executive Sponsors of BRGs will be a key success factor in this role.
The DEI Consultant will have a strong ability to educate BRG/ERG leaders on differentiation strategies that best resonate with the unique financial needs and desires of people of different ages and life stages, educational attainment, income, geography, abilities, military service, etc.
A focus will be on expanding outreach efforts in ways that increase our proximity to key Centers of Influence such as
- College and university leaders, faculty, and alumni
- Military support organizations
- Disability-support organizations
- High-tech, high-growth start-up funders, incubators, and accelerators
- Community and economic development agencies
Although face to face engagement with the aforementioned stakeholders will be key, significant parts of this work will be done via digital engagement. Specifically, we desire someone who is particularly skilled in partnering with others to educate and engage audiences via social selling, social listening and digital technology (email, web, social media, etc).
The DEI Consultant will also increase our company’s collective understanding of DEI-related best practices. This will be accomplished in part by curating a library of relevant content from our resource providers (Gartner, Seramount, McKinsey, etc) and sharing them in engaging ways that are easily consumed by our internal stakeholders.
Applicants are strongly encouraged to submit a portfolio that provides evidence of their capabilities.
Key Responsibilities
Digital Engagement
- Keep community members updated on our DEI-related efforts through email, web, and social media
- Monitor and enhance our reputation in the community
- Amplify First Horizon brand through email, web, social and earned media
- Keep internal associates and leaders aware of community efforts
Subject Matter Expert
- Share DEI best practices from partners such as Gartner, Seramount, and McKinsey
- Present the results of benchmarking surveys. Use results to identify opportunities for improvement
- Increase awareness and understanding of DEI as a critical business imperative
- Build reputation as a DEI thought leader
Strategic Partnering and Consulting
- Work collaboratively with leaders to embed DEI into their strategic plans and objectives
- Build relationships across the enterprise in order to maximize effectiveness, cooperation and trust
- Participate on task forces and special project teams
- Collaborate with partners to provide timely, effective and innovative solutions to business unit needs
All other duties as assigned
Qualifications Include
- 3-5 years of leading BRG or ERG programs that support client acquisition and engagement
- Prior leadership in sales or marketing roles that successfully expanded outreach to diverse populations
- Proficiency in digital technology such as email marketing, social media, wireframing, web design, etc.
- Demonstrated commitment to DEI and high degree of cultural awareness, sensitivity, and flexibility.
- Coursework, training or certificates in DEI-related subject matter.
- Self-starter and ability to work independently.
- Ability to handle complex issues and navigate conflict resolution at all levels of the organization.
- Strong project management skills to handle complex projects simultaneously from start to finish.
- Advanced knowledge of state and federal laws, rules, regulations, policies and procedures related to DEI
REQUIRED KNOWLEDGE, SKILLS, AND CHARACTERISTICS
- Proven ability to interact with all levels of management
- Effective consultation and coaching skills
- Goal setting and planning
- Excellent organizational skills
- The ability to prioritize the workload and multi-task in a fast-paced environment
- Excellent written and oral communication skills, and presentation skills
- Strong analytical ability
- The ability to negotiate and resolve issues
- Ability to influence others and resulting outcomes, without direct reporting relationships
- Travel expected, but ability to do so as needed
About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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