Who are we?
Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Data Center Customer Operations IVJob Summary
This job requires a good understanding of the tasks involved and the ability to handle moderately difficult assignments. You will need to use your judgment to resolve issues and make recommendations. Your main focus will be on moderately difficult tasks, following standard operating procedures. You will also provide support to the overall team.
Responsibilities
Review work orders and complete moderately difficult requests within the specified timeframes
Collaborate with cross-functional teams to address customer tickets
Ensure accurate and complete reporting, including ad-hoc requests
Provide input and recommendations to improve processes
Maintain detailed records of all work activities
Update local asset databases and other systems
Handle moderately difficult customer equipment tickets
Read and implement moderately difficult installation plans
Assist with moderately difficult installations, such as cable trays, cabinets, and cable management systems
Identify capacity concerns and raise them for infrastructure expansions
Perform quality checks on cross-connects and on-site support tickets
Assist with datacenter cross-connect work, including installs, terminations, modifications, and testing
Install and test moderately difficult cross-connect circuits
Troubleshoot and escalate advanced circuits as needed
Collaborate with customers to troubleshoot issues and recommend solutions
Monitor stock levels and coordinate material needs
Provide support for work orders and alarm dispatch
Provide backup support to security personnel if required
Ensure timely and accurate order execution to enhance customer satisfaction
Deliver excellent customer service when interacting with customers
Provide time expectations for new deployments and alterations
Support customers on-site with access control and escorting services
Serve as the point of contact for moderately difficult customer requests, exceptions, or escalations
Collaborate with team members on projects as directed
Coordinate vendors for Data Center-related projects
Perform quality assurance on new customer installations or deployments
Complete assigned training in a timely manner
Provide guidance and support to junior team members and new hires if needed
Qualifications
High school diploma
2-4 years of equivalent work experience
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.