It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

As the Customer Support Systems Engineer, you will be working with the Railroad project manager and its designated contacts, Wabtec technical project manager, design, systems and subsystems engineers and field service engineers. Here you’ll interact daily with the customer during the problem resolution process and will partner with other key stakeholders to support our customers and their operations.

How will you make a difference?

As the Customer Support Systems Engineer, you'll lead the effort in identifying the gap between contractual target performance KPI’s and actual performance of the product in the field. You’ll be responsible for gathering, analyzing, and interpreting large volumes of data to uncover root causes of performance gaps, provide actionable insights, and drive performance improvements.

What do we want to know about you?

• Bachelor’s degree in computer or software engineering
• Minimum 3-5 years of relevant experience
• Excellent communication and problem-solving skills
• Knowledge of Lean Six Sigma and root cause analysis
• Ability to drive change and innovation
• Experience with development and/or testing of real-time embedded systems and C/C++ programming in transportation
• Planning and Organizing: Plans work effectively, sets priorities, communicates plans, and prepares for potential issues.
• Problem Analysis: Collects and organizes information, identifies trends, and makes connections for analysis.
• Learning Ability: Applies new knowledge, seeks feedback, and adapts behavior based on latest information.
• Written Communication: Writes clear, concise, and reader-focused communications.
• Teamwork: Works towards collective results, stimulates teamwork, and helps others achieve their goals.
• Adaptability: Adjusts activities and behavior in response to changes and proposes effective ways to manage them.
• Integrity: Takes responsibility for actions, maintains confidentiality, and is honest about risks and opportunities.
• Results Orientation: Sets and achieves ambitious goals, delivers results, and proposes more efficient methods.

What will your typical day look like?

• - Analyze logs from reported field issues to disposition as known issues or identify new failure modes
• - Inspect system requirements and subsystem requirements to identify when system behavior in the field is not in compliance
• - Recreate failures from the field using HITL simulators and/or desktop simulation tools
• - Generate customer facing documentation for newly identified failure modes including conditions for failure, impact of failure and possible mitigations
• - Generate internal facing documentation for newly identified failure modes to feed to the engineering team for resolution
• - Drive the development of automated systems for measuring and reporting system KPI performance
• - Drive development of tools and systems for automated identification of known failure modes in system logs
• - Drive development of tools for increased productivity in recreating failure modes from the field”

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Preferred location Omaha, NE. Other locations will be considered.

More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com.

Relocation assistance may be provided if eligibility requirements are met.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Our job titles may span more than one career level. The salary range for this role is between

The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.