Customer Success Engineer - NGFW x 5 at Apex Systems, Inc. in Santa Clara, CA

Job#: 2022769

Job Description:

Description:
• Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products potential.
• Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
• Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
• Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
• Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.

Skills:

3-5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable.
Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable. Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
Network Security certification from Palo Alto Networks (PCNSA, PCNSE) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
Experience in customer escalations, account management, and project management.
Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

Education: Undergrad Engineering or Masters in Engineering Required Skills: WIRELESS, CCIE, LINUX, SECURITY ENGINEERING, NETWORK SECURITY Additional Skills: ROUTER, CISSP, CCNA, CCNP, SECURITY CERTIFICATION, OPERATIONS, MAC, PROJECT MANAGEMENT, PRODUCT ROADMAP, ACCOUNT MANAGEMENT, USE CASES, FIREWALL
Minimum Degree Required: Bachelors Degree

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.