HELP US BRING THE GIFT OF HEALTH TO LIFE.

Working at Pharmavite is an experience like no other. With a focus on complete nutrition for all, each endeavor is urgent and every day counts. You'll have the opportunity to work on the #1 selling national vitamin and supplement brand, Nature Made, as well as an exciting portfolio of other products that are shaping the future of the healthy living industry. Consumer-driven innovation, high quality products and a promising portfolio, all driven by a team with a shared sense of purpose -- that's Pharmavite. Join us to bring the gift of health to life.

This role is not available for sponsorship including I-983 participation.

MegaFood is looking for an experienced CRM Manager to join the Marketing team and lead CRM and loyalty strategies, focusing on enhancing customer retention and lifetime value. This role will be responsible for developing CRM campaigns, managing loyalty programs, and leveraging customer data to create personalized experiences that drive engagement and repeat purchases. The ideal candidate is a data-driven marketer with a passion for customer-centric solutions, a deep understanding of CRM systems and automation, and a proven track record of managing successful CRM programs in an omni-channel environment. This role will work closely with brand and creative teams to maintain a campaign calendar and produce the content needed to power CRM campaigns.

Essential Function and Responsibilities:

• Develop and manage CRM and loyalty programs aimed at improving customer retention and engagement.

• Maintain and optimize triggered CRM flows across the customer lifecycle, from prospecting to winback.

• Develop ongoing campaign calendar for communications tied to key business and marketing initiatives throughout the year.

• Write detailed, actionable creative briefs for content needs across both campaigns and flows.

• Test and optimize rewards program levers to drive customer retention and incremental revenue.

• Collaborate with cross-functional teams to integrate loyalty programs into the broader marketing strategy.

• Report regularly on program performance and impact on customer retention & revenue.

• Execute consistent A/B testing to optimize segments, messaging, and timing to achieve desired KPIs.

• Enhance our use of 1st party data to fuel segmentation and personalization, including the development of additional attributes in our customer file.

• Be the subject matter expert and owner of our marketing automation platform - ensuring we are fully leveraging tech capabilities.

• Ensure compliance with data privacy regulations and best practices in all CRM activities.

Knowledge, Skills and Experience:

• A minimum of 5 years of experience working in CRM/email marketing

• Must have deep expertise building emails and implementing segments and flows in a leading marketing automation platform (Klaviyo experience preferred)

• Strong experience with ecommerce platforms (e.g. Shopify, Salesforce, Magento). Direct Shopify experience a plus.

• Experience with data analysis tools such as GA4 and Looker

• Demonstrated ability to report out and optimize toward customer centric KPIs.

• Highly detail oriented in QAing campaigns.

• Strong communicator and collaborator.

We look to hire team members who will make an impact. Below are the fundamental leadership qualities we look for:

People Development: Takes opportunities to develop individual competencies to ensure skills are aligned with evolving roles in the organization. I am open, curious and willing to learn new skills. Owns individual development.

Business Planning: Keeps self informed of key business operations that impact the team and role; asks questions to ensure sufficient context and knowledge. Is open, curious and willing to learn new skills. Effectively manages time and priorities..

Results Orientation: Delivers on commitments with a dedication to quality and process. Supports team objectives outside the routine responsibilities.

Problem Solving: Takes initiative to proactively identify problems; provides suggestions for improvements within the scope of the role.

Collaboration: Effectively listens and communicates with team members, leadership and internal customers. Open to feedback.

We aspire to nurture a culture of inclusion that enables and encourages all of our employees to thrive. Here are a few ways we do that:

• Eligibility for our benefits on your first day of employment

• Paid time off to pursue your passion through our volunteer program

• Annual wellness reimbursement, fitness challenges, and lots more to keep you healthy!

• Generous time off programs including vacation and personal time and paid parental leave

• Opportunity to work with passionate people, who care about our mission and each other!

• Competitive salary and incentives

Salary range:

$96,000-$162,000

Plus 1annual incentive

This represents the base salary range for this role. Various elements are used to determine a candidate's starting salary such as job experience, specific skills, etc. This information is provided to applicants in accordance with state and local laws.

OUR OFFER

Here, career paths aren't predefined, and bureaucratic limitations don't exist -- you have the opportunity to grow, learn from industry pioneers, and develop the way you want to. Pharmavite is investing more in the development of our team -- to help us deliver on our purpose and help you achieve your career aspirations. Our environment is geared to fuel curiosity, encourage experimentation, and generate learning as this is the way we develop ourselves and our organization.

Pharmavite is committed to meeting the needs of our employees and their families with a Total Rewards package that's as comprehensive as the vitamins and supplements we deliver to consumers. With competitive compensation programs and standout benefits, we provide employees with optimal health and well-being -- as well as peace of mind. These rewards -- plus our new recognition program -- ensure employees feel supported both at work and home.

Annual Pay

Annual Pay Range

This represents the minimum and maximum base salary range for this role, plus annual incentive. Various elements are used to determine a candidate's starting salary such as job experience, specific skills, and comparison to internal incumbents currently in the role. This information is provided to applicants in accordance with state and local laws.

Visit Pharmavite.com/careers to learn more about our mission and discover an opportunity that's right for you. Health and wellness begins with us.

Pharmavite is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status. We do not discriminate in employment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business need.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job.

CALIFORNIA FAIR CHANCE ACT:

Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

JOB ALERT FRAUD:

We have become aware of scams from individuals, organizations, and internet sites claiming to represent Pharmavite in recruitment activities in return for disclosing financial information.

Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated on Pharmavite.com's Careers section.

If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to: recruiting@pharmavite.com.

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#WIM