Location Designation:Hybrid - 3 days per week
Senior Change Leaders will help implement the Continuous Improvement system across New York Life, to drive improvements in employee engagement, customer satisfaction, team efficiency and sustained change and innovation.
Responsibilities:
* CI ownership:
o Plan and deliver multiple Continuous Improvement (CI) deployments for a business/functional area, and own implementation and deployment of that plan.
o Lead a team of Change Leaders and their respective Change Agents through CI adoption within a specific business/functional area.
o Facilitate development of standards and practices, including codification of knowledge/ways-of-working to support CI deployment more effectively.
o Personally model and practice CI leadership behaviors in your day-to-day responsibilities.
* Skill building:
o Coach (on a regular basis) business and functional leaders, front-line managers, and Change team on the CI management system to support the deployment and ensure improvements are sustainable.
o Provide deep CI expertise to the organization as a whole, and support ongoing development of the values and principles required to achieve cultural change.
o Perform process and role confirmations to support direct reports and model for business area leaders.
* Impact achievement and reporting:
o Influence aspiration setting to continually raise the ambition and vision of continuous improvement at NYL.
o Own leadership updates on CI deployment, as well as shared responsibility with your Business Unit leader for progress on KBI (key behavior indicators), and KPIs (Key Performance Indicators), aligned to the continuous improvement plan.
o Coach the business and Change Agents to set KPIs and continuously measure impact.
* Continuous improvement:
o Change behaviors at all levels of the organization by influencing key stakeholders and raising their awareness around current ways of working, opportunities to improve, and how CI enables these improvements.
o Facilitate daily and weekly team meetings using visual management and performance management systems.
o Drive a culture of regular problem-solving sessions.
o Lead training on CI as deployment occurs across the organization.
Qualifications:
- Technical Knowledge:
- Extensive knowledge and experience of core Continuous Improvement concepts and fundamentals of Lean Management, is strongly preferred.
- People Management:
- Experience leading teams of 6-12 individuals, including conducting performance evaluations, planning, and assigning work, and hiring new colleagues as necessary is required.
Experience:
- Demonstrable track record of influencing and coaching leaders at all levels within an organization.
- 10+ years of relevant experience in coaching and team management.
- 5+ years of driving Continuous Improvement
What does the ideal candidate look like?
- Passion for, and ability to drive change in how we work at New York Life.
- Curiosity and openness to learn about new ways of working.
- Ability to influence stakeholders, such as direct reports, front-line employees, and leaders in the organization.
- Strong experience leading and developing others, with a passion for coaching.
- Enjoys collaborating with others and being part of a team.
- Impact-oriented (e.g., operates with bias to action, and willing to pursue opportunities that lead to improvements).
- Strong problem-solving skills, including analytical thinking and analysis (e.g., able to draw conclusions from data and make recommendations).
- Ability to see connections and systems across different processes (e.g., linkages and synergies across different routines or procedures).
- Strong project management experience, including the ability to manage multiple deliverables against a timeline.
- Very strong written and oral communication skills.
Travel to affiliated office required as needed.
Pay Transparency
Salary Range:$165,000-$190,000
Overtime eligible:Exempt
Discretionary bonus eligible:Yes
Sales bonus eligible:No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID:91433