Do you have experience with customer facing UX content? Are you local to Plano, TX and willing and able to work onsite 3 days a week?

Our client, a global financial services company, is looking for an experienced Content Designer to join their team focused on consumer travel and work hybrid, onsite 3 days a week in Plano, Texas (this will never be a fully remote role).

Responsibilities

• Partner with product, design, research and technology to build human-centered experiences that educate and inspire consumer banking customers
• Develop content, shape design strategy and advocate for the customer in partnership with Experience Design, Research, Product Management and Engineers across the team
• Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions
• Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers
• Identify and incorporate different kinds of data (research findings, analytics) into content strategy
• Deliver content components (UI language, product education, etc.) and lead content governance and approvals process
• Present work, articulate strategy and impact of content decisions to leadership
• Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
• Advocate for Accessibility Guidelines and Inclusive Design practices

Qualifications

• At least 3+ years of customer facing UX content design/strategy experience
• Customer facing content experience is required (a heavy marketing content background wouldn't be helpful but some marketing content experience will suffice as long as the UX content experience is there)
• Financial services experience is helpful but not required (eCommerce experience is preferred)
• Prior work involves collaboration within design teams (with other Product Designers, UX Researchers, and Content Designers) and cross-functionally with Product Managers, and Engineers
• Advanced skills in UX Writing and Information Architecture; Intermediate ability in adjacent skills such as User Research, Interaction Design, and Visual UI Design
• Experience working with brand and copy standards, including style, voice and tone
• Comfortable and confident when presenting work to cross-functional Directors
• Delivered multiple successful digital products, demonstrated user-centered design approaches and can measure design impact through data
• Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
• Prior work experience shows an understanding of business value and product strategy to lead to successful design outcomes
• Self-directed in both planning and structuring your effort, and executing with expected levels of quality; you don't need someone guiding you through the work
• Bachelor's Degree or certification from credible bootcamp or similar accelerated learning program, or equivalent work experience

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

Email your resume in Word to:

lucy.dangelo@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : LD9-1828198 -- in the email subject line for your application to be considered.***

Lucy D'Angelo - Recruiter, National Delivery

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.



This job was first posted by Creative Circle on 11/05/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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