Company: SimplyHome 

Job Title: Community Relations Coordinator 

Department: Property Management 

Reports to: Community Relations Specialist 

Status: Full Time / Non-Exempt, Hourly 

Job Summary: 

Camillo Companies is actively seeking a Resident Relations Coordinator. They must be able to communicate diplomatically and manage escalated situations in a delicate manner. This person will process Homeowners Association (HOA) letters, fines, communications, etc. while maintaining accurate records. This customer focused professional will play a crucial role in enhancing resident satisfaction while building and maintaining positive relationships. This person will report directly to the Community Relations Specialist. The ideal candidate will enjoy a wide range of administrative and support-related tasks while being able to work independently. 

Duties/Responsibilities: 

• Engage with residents via phone and email to address inquiries, concerns, and provide necessary information and notate accounts accordingly. 

• Process, schedule and track annual rental registrations and inspections. 

• Facilitate property appraisals for bank loans. 

• Maintain contact list of current HOA’s, annual assessments and vendors. 

• Perform day-to-day administrative tasks to support the department and role. 

• Issue and track pool passes and waivers. 

• Provide exceptional customer service to residents. 

• Perform additional duties as directed. 

• Able to work independently, as well as collaborate with team to accomplish projects.  

Required Skills/Abilities:  

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele. 

• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work. 

• Strong decision-making and problem-solving skills, along with advanced conflict resolution skills. 

• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization. 

• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary. 

• Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds. 

•  Spanish speaker preferred 

Education and Experience: 

• Agility in Microsoft Office (Outlook, Word, Excel)  

• Experience using Quickbase, Propertyware, Entrata a Plus 

• High School Diploma or GED 

• Previous experience working with a Homeowners Association 

About Us: 

As one of the largest privately held real estate development and construction companies in Texas, Camillo Companies exists to open doors to greater opportunities for all people. For more than 30 years, the Company has led the way in constructing premier communities featuring affordable homes and residences that maximize style, livability, and functional floorplan designs. Camillo Companies is a vertically integrated operation consisting of four primary entities, including Retail (Legend Homes), Residences (SimplyHome), Land Development (Academy Development), and Maintenance (LCI Services). Through these operations, the Camillo Family of Companies has constructed more than 30,000 homes and residences in the Greater Houston, Dallas-Fort Worth, San Antonio, and Bryan-College Station areas, establishing a standard of exceptional customer service and attainability. In 2007, the Company pioneered the single-family build-to-rent business, eventually leading to the 2012 launch of SimplyHome, which builds, leases, and manages both new and recently constructed single-family homes, townhomes, and multi-family projects. Beginning in 2023, the company made acquisitions to expand into new markets in and outside of Texas. 

Camillo Companies value a diverse and inclusive workplace. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, and veterans to apply. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members regardless of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, pregnancy, parental status, military service, or other non-merit factor. 

Please note this job description is not designed to cover or contain a comprehensive listing of all responsibilities or duties required. Other assignments, projects, and duties may be required. #SimplyCareers