How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Community Center Manager (CCM) position is essential to the core mission of the Michigan Housing-Residence Education department as it provides leadership at two or more Community Centers (CC) at the residence halls and apartment communities. This role will support front desk operations, supervise hourly student desk workers, administer financial functions, manage room reservations and audit secure access activities. The CCM supervises the hourly student employees at the CC, manages day to day operations, and collaborates with building staff on all pertinent facility matters to deliver an excellent residential experience for all residents. This work supports and maintains the positive, multicultural, and learning centered environments we foster in Housing through the lens of inclusive excellence.

Responsibilities*

60% Administration:

Manage the Community Center (CC) overseeing all aspects of the CC schedule and operations to include: administering financial operations including budget reconciliation and student billing, using M-Pathways systems; managing room and building access, monitoring and reporting security practices for an electronic access system for over 1000 student rooms; establishing procedures and coordinating mail and package distribution.
Lead the implementation of the move-in and move-out processes including projected withdrawals and extended stay requests. Participate in building and department meetings and committees.
Collaborate in the overall management and building a working team of a student residence that houses over 1000 residents with a building team that consists of staff related to facilities, residential dining services, conferences, security staff (and other building specific staff e.g. living-learning communities) and responsible for coordinating regular and consistent meetings with this staff.

10% Communication:

Managing communications related to MHousing procedures such as room changes, the student housing sign-up processes, solicitation requests, distribution of postings, room reservations, and coordinate services to enhance the student experience.
Work collaboratively with Housing departments in daily work and may assist in managing tasks/processes within other Housing units.
In twelve-month communities, facilitate data management related to term transitions and share in a timely manner with partner departments (Housing Information and Facilities). Actively develop liaison relationships with other units across Student Life.
Coordinate communications of a confidential nature to various entities as necessary and required.
Communicate and explain University policy and procedures including the Community Living Standards and the Housing Student Conflict Resolution process. Foster an atmosphere of respect for individual growth and support community engagement values, encouraging safety and security. Serve as a resource to students in ways that positively enhance their learning experiences both in and out of the classroom. Refer students to appropriate University and community resources related to questions that may be both personal and academic in nature. Meet with individual students regarding personal and community concerns and Housing procedures.

30% Supervision:

Select, train, supervise, and assign work for student desk workers.
Establish and facilitate ongoing training that focuses intentionally on individual and group development, involving team building, quality service principles, communication, and crisis response. Plan and facilitate staff meetings. This role receives supervision from an Assistant Director.

Required Qualifications*

Associates Degree or High School Diploma/GED and four years of work experience.
Minimum 1 year administrative experience.
Work Authorization: Must be legally authorized to work in the United States without company sponsorship

Desired Qualifications*

Strong interpersonal communication skills, both written and oral, in working with diverse populations of students and staff.
Experience facilitating community building in a multicultural, student learner-centered environment is highly preferred.
Success working with a diverse undergraduate student population.
A commitment to social justice
The ability to multitask in the face of competing demands.
The ability to be a consensus builder and make decisions in a timely manner.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

These are the criteria that the hiring team will be evaluating the candidate for:

Competency for training and supervising others.
Extent of multicultural competence integration in administrative procedures
Interpersonal communication skills
Level and extent of administrative experience in finance management.
The ability to maintain open dialogue with students and staff as well as the ability to nurture an atmosphere of collegiality, inclusiveness, shared responsibility and collective accomplishment.
Demonstrated ability to work autonomously as well as part of a larger team is necessary.

Working conditions

Some evenings and weekends are required.

Direct reports

The Community Center Manager directly supervises up to 25 student staff and works to select, train, supervise, and assign work, in relation to the Community Center up to 90 Student Staff.
This role may have reporting obligations under Title IX and Clery.
Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
Salary may vary depending on qualifications, experience, and education of the selected candidate.
Relocation will not be offered for this position.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.