This job is expired.
Client Scheduler
Chicago, IL
Nov 20, 2024
Full-time
Full Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to resolve customer issues effectively. You will play a crucial role in maintaining customer satisfaction and loyalty by providing timely, accurate, and professional support.

**Key Responsibilities:**

1. **Customer Interaction:**
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide detailed product information, answer questions, and assist customers in navigating our services.

2. **Issue Resolution:**
- Identify and troubleshoot customer issues, working to resolve them efficiently and effectively.
- Escalate complex issues to the appropriate department while ensuring timely follow-up.

3. **Documentation:**
- Maintain accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
- Prepare and submit reports as required to track service performance and customer feedback.

4. **Product Knowledge:**
- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support.
- Participate in ongoing training sessions and team meetings to improve service skills.

5. **Customer Engagement:**
- Build and maintain strong relationships with customers, ensuring a positive experience.
- Proactively follow up with customers to ensure their needs are met and gather feedback for service improvement.

6. **Team Collaboration:**
- Collaborate with team members and other departments to enhance service delivery.
- Share insights and suggestions for process improvements based on customer interactions.

**Qualifications:**

- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Flexibility to work varied hours, including evenings and weekends if required.

**Skills:**

- Empathy and patience in dealing with customer concerns.
- Active listening skills to fully understand customer needs.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.

**Benefits:**

- Competitive salary and performance bonuses.
- Comprehensive health benefits package.
- Opportunities for professional development and career advancement.
- Positive and inclusive work environment.We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to resolve customer issues effectively. You will play a crucial role in maintaining customer satisfaction and loyalty by providing timely, accurate, and professional support.

**Key Responsibilities:**

1. **Customer Interaction:**
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide detailed product information, answer questions, and assist customers in navigating our services.

2. **Issue Resolution:**
- Identify and troubleshoot customer issues, working to resolve them efficiently and effectively.
- Escalate complex issues to the appropriate department while ensuring timely follow-up.

3. **Documentation:**
- Maintain accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
- Prepare and submit reports as required to track service performance and customer feedback.

4. **Product Knowledge:**
- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support.
- Participate in ongoing training sessions and team meetings to improve service skills.

5. **Customer Engagement:**
- Build and maintain strong relationships with customers, ensuring a positive experience.
- Proactively follow up with customers to ensure their needs are met and gather feedback for service improvement.

6. **Team Collaboration:**
- Collaborate with team members and other departments to enhance service delivery.
- Share insights and suggestions for process improvements based on customer interactions.

**Qualifications:**

- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Flexibility to work varied hours, including evenings and weekends if required.

**Skills:**

- Empathy and patience in dealing with customer concerns.
- Active listening skills to fully understand customer needs.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.

**Benefits:**

- Competitive salary and performance bonuses.
- Comprehensive health benefits package.
- Opportunities for professional development and career advancement.
- Positive and inclusive work environment.PDN-9d887abe-a265-4e26-aeea-5dce00413998
Job Information
Job Category:
Customer Service
Spotlight Employer
Related jobs
Registered Nurse (RN)
Christian Park Village
Wages up to $48.53 Sign-On Bonus $15,000 Full-Time / $7,500 Part-Time(paid out on a per pay period basis) Ask about our flexible scheduling! Are you a critical thinker, a skilled communicator and pass...
Feb 18, 2025
TRENARY, MI
Registered Nurse (RN)
Christian Park Village
Wages up to $48.53 Sign-On Bonus $15,000 Full-Time / $7,500 Part-Time(paid out on a per pay period basis) Ask about our flexible scheduling! Are you a critical thinker, a skilled communicator and pass...
Feb 18, 2025
POWERS, MI
Registered Nurse (RN)
Christian Park Village
Wages up to $48.53 Sign-On Bonus $15,000 Full-Time / $7,500 Part-Time(paid out on a per pay period basis) Ask about our flexible scheduling! Are you a critical thinker, a skilled communicator and pass...
Feb 18, 2025
NORWAY, MI
©2025 TalentAlly.
Powered by TalentAlly.
Apply for this job
Client Scheduler
Optima Medical Center
Chicago, IL
Nov 20, 2024
Full-time
Your Information
First Name *
Last Name *
Email Address *
This email belongs to another account. Please use a diferent email address or Sign In.
Zip Code *
Password *
Confirm Password *
Create your Profile from your Resume
By clicking the Apply button, you agree to the terms of use and privacy policy and consent to receive emails from us about job opportunities, career resources, and other relevant updates. You can unsubscribe at any time.
Continue to Apply

Optima Medical Center would like you to finish the application on their website.

Supercharge Your Resume with AI

Boost your resume with AI-driven enhancements. The tool analyzes and refines your content, highlighting your strengths and tailoring it for maximum impact. Get personalized suggestions and apply improvements instantly to stand out in the job market.