Job Description

Job Summary

Responsible for providing consultation and new prescription intake in a Fulfillment Center. Provides patient consultation to those members requesting additional information with respect to their drug therapy and relationship to Walgreens pharmacies. Provides guidance, advice on proper drug usage, dosage, drug interactions, frequency, and possible side effects with existing medications that are part of their patient profile.

Job Responsibilities

Reviews drug histories and patient profiles to ensure proper and safe drug therapy. Provides individualized patient/provider consultation.
Performs fulfillment center pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
Through use of superior communication skills, wins the trust of patients by listening to their issues and providing a sounding board for the pharmacy concerns.
Responds to requests for information and/or policy interpretation, including but not limited to the transfer of calls to an appropriate Walgreens entity when additional ‘non-pharmacist’ related issues develop.
Provides feedback as to the effectiveness of the Customer Retention Program including comments from patients as the value of individual consultations.
Responsible for all questions, dialogues, and issues which relate directly to patient therapy.
Conducts data and clinical reviews and taking necessary actions to ensure accuracy and appropriateness of medications.
Provides clinical consultation and knowledge to patients, doctors, and insurance plans as needed.
Follows guidelines and procedures for all job responsibilities in order to meet goals. Adheres to company policies and procedures including all HIPAA guidelines/regulations.
Ensures compliance with federal, state, and local pharmacy laws.

About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide."
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".

External Basic Qualifications

BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
Current Pharmacist license as granted by the appropriate state licensing authority.
Experience working with confidential information.
Willing to work non-standard hours, which may include evenings, holidays and/or weekends.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Preferred Qualifications

Willingness to obtain other state pharmacy licenses if needed.
Knowledge of insurance plans.
Knowledge of computer operating systems including Intercom, Promise, and Plus.
Experience in a pharmacy fulfillment center or mail order site.
Experience motivating team members to research and resolve issues.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.