Key Responsibilities
- Manages and resolves a variety of mid-level to complex problems for the business requirements and technology.
- Support projects in identifying routine business requirements, project and process specifications within identified team.
- Provide input and guide the business unit to determine the best solutions and system requirements for their specific needs.
- Ability to provide accurate, timely & responsive services to the business unit.
- Create test applications, as well as trouble shoot and resolve routine problems for the business unit as it relates to business requirements and technology.
- Complete user acceptance testing for various service-related tools, developing test and execution plans.
- Support small to medium scale projects
Required Qualifications
- Bachelor's degree or equivalent
- 3-5 years relevant experience
- Ability to multi-task and work on complex projects, participate in user and system requirements to assess testing impacts to various service tools
- Strong analytical, quantitative and problem-solving skills
- Ability to understand technology as it relates to the business
- Experience in providing accurate, timely & responsive services on complex problems
- Ability to work independently yet, establish and maintain strong relationships within the department and across the business functions
- Self-Starter, self motivated and highly organized
- Experience interacting effectively with business partners and key stakeholders with ability to escalate issues when necessary
- Working knowledge of MS Office, MS Access, SharePoint, Mainframe and Visual Basic for Applications (VBA)
Preferred Qualifications
- 2 - 3 years testing experience and knowledge of Ameriprise systems and linkages
- Strong annuity and/or insurance product and system knowledge
- Ability to create PowerPoint presentations and dashboards for senior leadership.
- Experience with one or more Business Intelligence and Data Mining Tools desired (e, g, SQL, python etc.)
- Experience with Dataiku, Azure, AWS Data Lake, AWS Quicksight, and/or SageMaker
- Ability to build customer personas, customer experience diagrams, and customer journey maps.
- Strong focus on qualitative and quantitative data analysis including statistical techniques, general data analysis, and trend analysis among others.
- Ability to quickly grasp and articulate the essence of complex issues/data; adept at operating with both high-level concepts and detailed analysis.
- Excellent storytelling, facilitation, communication, and presentation skills.
- Ability to influence senior and executive level leadership.
- Demonstrated ability to effectively lead change management activities in customer and employee behavior.
- Proven ability to effectively collaborate with others, initiate action, and adapt to change.
About Our Company
We're a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full timeExempt/Non-Exempt
ExemptJob Family Group
Business Support & OperationsLine of Business
RSA Annuities
