Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a Business Fraud Strategist, you will gather and analyze internal business requirements by means of interviews, workflow analyses and facilitated discussions with users. You will translate users' business requirements into detailed functional designs for development, testing and implementation. Additionally, you will apply methodologies and prepare detailed specifications and related documentation.
This position can work remotely in the continental U.S. with occasional business travel.
Relocation assistance is not available for this position.
What you'll do:
Designs and modifies application rules and configurations to facilitate business user needs. Serves as liaison to IT to ensure adequate execution of business user needs.
Serve as Subject Manager Expert for systems supported in business functions, to include researching data lineage and managing end-to-end data integration points for source to target of financial data.
Lead teams on project management, system change management, business rules and analysis and development, product development, product maintenance, service delivery and changes to existing systems/applications.
Coordinate and lead all aspects of project enhancements to benefit business users.
Ensure change control processes and procedures encompass and/or adhere to enterprise or industry guidelines or standard methodologies.
Review post implementation documentation for lessons learned and recommends procedural or process updates for future initiatives.
Facilitate and design business testing to ensure adequate user performance across system supported.
Provide subject matter expertise in development of creative solutions for business requirements or product offerings; advises on strategic and tactical solutions.
Work with LOBs, vendors, and other internal resources to define requirements and coordinate system enhancements to achieve LOB, CoSA or enterprise objectives.
Analyze options to determine the best course of action to resolve or prevent future system outages or production issues.
Present recommendation and perform required actions.
Provide guidance to staff and assists management with workflow/workload schedule.
Summarize insights from analysis and use findings to develop business rules.
Ensures risks associated with business activities are effectively identified, measured, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 6 years' experience consulting with customers/partners, understanding business needs, and translating needs into requirements and prescribing technology solutions, including 3 years' experience in cost benefit analysis methodologies and tools; OR Advanced degree in Information Management, Information Studies or related field with 4 years' experience consulting with customers/partners, understanding business needs, and translating needs into requirements and prescribing technology solutions, including 1 year of experience in cost benefit analysis methodologies and tools.
Demonstrated experience gathering and authoring business requirements and solutions for projects.
Advanced written, verbal, and presentation communication skills, interpersonal skills, and strong attention to detail.
Proven knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.
What sets you apart:
5 years leadership experience in fraud operations and/or fraud strategies
Change management experience
Process design and understanding
Business Process Analysis experience
Business Analytics experience
Process Performance Measurement and Management
Compensation range: The salary range for this position is: $93,770.00 - $179,240.00.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
