Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Direct Response Representative Manager – North America

Location: Raleigh, NC (On-Site)

Job Overview

The Business Development Manager will lead and manage a team of Direct Response Representatives (DRRs) focused on inbound lead qualification and pipeline generation. This role is pivotal in ensuring the success of DRRs, fostering their growth, and driving a consistent, scalable pipeline for revenue growth in a dynamic Cloud/SaaS environment.

The ideal candidate will have experience in coaching, motivating, and developing early-career sales professionals while collaborating closely with Sales and Marketing leadership. This position is highly focused on building a culture of accountability, continuous improvement, and success within the team.

Key Responsibilities

• Leadership & Development: Mentor, coach, and inspire the BDR team to achieve and exceed individual and team KPIs. Guide their professional development and career progression within Genesys.

• Process Optimization: Ensure adherence to current inbound sales processes, providing clear direction to the team while continuously identifying opportunities for improvement. Lead and participate in cross-functional projects to improve processes and ROI.

• Collaboration: Partner closely with internal teams and external agencies to align strategies, refine lead qualification criteria, and optimize handoff processes to sales.

• Performance Management: Monitor team performance, analyze metrics, and implement strategies to ensure pipeline goals are met.

• Enablement: Equip the team with industry-leading prospecting tools, resources, and training to enhance their efficiency and effectiveness.

• Culture Building: Foster a positive, growth-oriented culture that promotes resilience, teamwork, and accountability.

• Strategic Input: Provide feedback and insights to leadership regarding campaign effectiveness, team performance, and market trends.

• Cross-Team Collaboration: Work closely with other Business Development Managers to share best practices, contribute to team-wide initiatives, and standardize processes.

Desired Qualifications & Skills

• Experience: Proven success managing or coaching early-career sales professionals in a sales-driven environment. Bachelor's or Master's degree, or equivalent experience required.

• Industry Knowledge: 5+ years of experience in inbound or inside sales, preferably in Cloud/SaaS or technology solutions.

• Data-Driven: Strong analytical skills with the ability to track and interpret performance metrics to drive improvements.

• Collaboration: Demonstrated ability to work cross-functionally with Sales and Marketing to align objectives and strategies.

• Tool Expertise: Proficiency in Salesforce.com or similar CRM platforms, Salesloft or Outreach, and 6Sense would be ideal.

• Communication: Excellent verbal and written communication skills to guide the team and present ideas effectively to leadership.

• Coaching Skills: Passion for mentoring and empowering others, with a focus on creating a supportive and high-performing environment.

• Problem-Solving: Adept at managing challenges with flexibility, creativity, and a forward-thinking approach.

• Growth-Oriented: Committed to staying current with industry trends, competition, and technology to foster continuous learning and improvement

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.