Job Title

Job Description

Biomedical Equipment Technician 1

This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, and service Biomedical Equipment at customer sites.

Your role:

• Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.

• The Biomedical Technician 1 must learn to demonstrate ownership in all service related matters and show a sense of urgency about delivering results, ability to execute on priorities as directed by Philips and/or customer leadership.

• As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.

  • Provides a positive cohesive company image, across business lines, when discussing the company, products, etc. with the customer.

  • Establishes credibility and trust.

  • Ensures customer satisfaction while meeting business objectives.

  • Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times. Begins to gain understanding of customer's business and competitive environment.

  TEAMWORK

  • Adopts best practices within local site and across multiple work teams.

  • Proactively schedules activities & makes him/herself available to assist others.

  • Seeks out opportunities to increase capability and capacity.

  COMPLIANCE

  • Operate under the required knowledge of regulatory requirements, performance standards, Philips policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).

  • Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.

  • Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.

  Business Results

  • Builds knowledge of the business financials and how their decision making and skillsets drive business results.

  Technical

  • This position will be used within Customer Service and applies to all biomedical equipment. Requires supervision.

  • Learns where to obtain information and builds knowledge of equipment, compliance standards and industry trends.

  • Able to begin assisting in preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.

  • Assess the situation and escalate to the correct person in a timely manner. Ensuring that the escalation is completed with the proper hand-off.

  • Defines problems: Under direct supervision collects data, establishes facts, and works with other to draw valid conclusions.

  • Applies his/her technical training and resources to effectively solve problems. Ensures follow-up on on-going issues.

  • Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer with assistance, if needed.

You're the right fit if:

• Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering.

  • This position is an entry level position for an employee with limited or no industry experience.

  • PC competency, to include basic knowledge of word processing, spreadsheets, databases.

  • Knowledge and understanding of mechanical devices and tools and test equipment.

  • Knowledge and/or understanding of electronic circuit boards, processors and computer hardware including applications, programming and systems functionality.

  • Knowledge and/or understanding of the fundamentals of networking Technologies and troubleshooting methods.

  • Have and maintain a valid driver’s license and a driving record that is in compliant with Philips' Fleet Policy.

  • Ability to communicate effectively with various levels of employees and customers both verbally and in writing.

  • Ability to work cohesively and effectively with employees at all levels / departments of the organizations.

  • Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives.

  • Ability to adapt to changing work requirements in a complex, fast pace environment.

  • Strong organizational skills, self-disciplined, and the ability to work independently.

  • CBET certification desirable.

  • Lean certification desirable.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Columbia, SC.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.