Job Description

Our Company's Information Technology division partners with colleagues across the organization to help serve our patients and customers around the world. Ours is a high-energy team of dynamic, innovative individuals dedicated to leveraging information and technology to efficiently drive revenue and productivity, thereby advancing our Company's contribution to global medical innovation.

Enterprise IT (EIT) is an essential component of the division that provides support to the Pharmaceutical Research, our Research & Development Division, Supply Chain our Manufacturing Division, Marketing Human Health organizations as well as Enabling Functions.

The SAP Platform Team, part of the EIT organization, owns our Company's SAP Global Template which enables enterprise-level capabilities through harmonized business processes and data. The team is responsible for the operation of all SAP and integrated solutions, governance of the associated enterprise assets, and cost-effective delivery of capabilities to support achievement of immediate and future state business objectives.

This Associate Director role will report into our Planning & Execution Role Management & Training (RM&T) function. This function manages processes and tools enabling system access, end user training, business readiness for solution deployment and on-going sustainment.

This Associate Director role will be responsible for:

Strategy & Leadership:

Management and evolution of End User Training (EUT) strategy, and related processes and tools, for SAP Platform team in alignment with broader SAP Platform and EIT team strategy and objectives
Leadership of efforts related to definition & evolution of EUT strategy for Comet platform. (Learning strategies, delivery methods, content development, extended training network, training environment & data, usage of SAP Learning Hub, etc.)
Provide thought leadership / insight into future state EUT strategies to support our Company's journey to S/4

Ownership of, and accountability for:

SAP Global Template (COMET) End User Training Curriculum
COMET Training Environment (in partnership with P&E colleagues leading program's broader landscape management strategy & execution
COMET Extended Training Network (and related T3/T4 "train the trainer" programs)
SAP Platform Team primary point of contact with enterprise learning organization and enabling technologies (e.g. Success Factors)
SAP Learning Hub
Management of objectives & key results (OKRs), issue resolution, budget, and resource planning for EUT items outlined above
Engagement with SAP Platform Leadership team representing End User Training service line related requirements in new "Ways of Working" related to Demand & Delivery Management and supporting tools (Jira).
Support of EUT related Audit and Compliance-related analysis and monitoring

Technology & Tools:

Various technologies which Role Management & Training team uses regularly to meet its core objectives:
Ownership of EUT-related data in TRACE (Tools, Roles, Access, Communications, End User Training) tool which is the system of record for the COMET global role design documentation and training curriculum.
Maintaining the COMET Curriculum in Success Factors and posting of training simulations in Content Central.
Managing COMET training specific team sites and shared drives (e.g. Instructor CoP team site, Training Working Documents shared site, etc.)

SAP Deployment & Sustainment:

Accountable for execution of key EUT-related activities enabling new deployments of COMET capabilities, and managing EUT-related Solution Sustainment activities.
These activities include:

Deployments / Projects:
Partner with regional Change Management global and regional leads to provide guidance on End User Training strategy.
Accountable to assure appropriate levels of global support for deployment project teams in areas of
- Calendar development strategy, build and management
- Management of centralized reporting to support execution (e.g. training completion reports)
- Activities related to centralized role provisioning activities to finalize role assignments in COMET production environments

Sustainment:
- Accountable for Instructor Network & Community of Practice
- Accountable for EUT related efforts associated with production support (training environment, training data, accounting for enhancements with EUT impacts in Live Markets, etc.)

Position Qualifications:

Education Minimum Requirement:

Bachelor's Degree Required.

Required Experience and Skills:

8+ years of Business Readiness / End User Training experience associated with technology enabled change projects or programs.
Extensive experience with learning strategy development.
Extensive experience with SAP role design, training, and managing system access in an S/4 environment is required.
Significant experience managing medium to large projects (developing plans, identifying resource requirements, tracking progress, managing issues, etc.)
Personal accountability, teaming, and organizational skills to drive and track success.
Ability to collaborate in a matrix organization, participating in cross-divisional projects and building peer relationships.
Strong interpersonal skills and a track record of interacting with executive stakeholders.
Strong problem solving and analytical skills.
Aptitude and interest for learning new technology.
Aptitude for 'translating' business needs into relevant technical strategies and solutions.
Excellent communication skills

Preferred Skills:

Experience with Agile Methodologies, Demand Management Tools (Jira) and collaboration tools (Confluence, Mural, MS Teams) is preferred.

EITCareers

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NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.

Expected US salary range:

$135,500.00 - $213,400.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

Yes

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

Hazardous Material(s):

N/A

Required Skills:

Agile Methodology, Budgeting, Business Processes, Communication, Leadership, Measurement Analysis, Project Forecasting, Role Design, Role Management, Stakeholder Management, Team Training, Teamwork, Training Strategies, Users Training

Preferred Skills:

Job Posting End Date:

10/5/2024

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:10/05/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R314451