The Systems & Implementation Cash Operations Production team is a key execution point for all Branch, ATM, and Commercial customer orders, system issues and set up requests related to Cash Vault Processing and Armored Carrier Servicing. An associate in this role will be expected to support operational processes while maintaining focus on risk reduction, control adherence and delivery of an exceptional customer experience. This position requires attention to detail, strong teamwork, and initiative to drive flawless results.
Responsibilities:
Daily management of profile set-ups, research cases & system requests related to Commercial Clients, Branch and ATM vault processing
Understand upstream and downstream impacts within the cash ecosystem
Maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines
Network within and across the value stream to develop relationships and deliver on core role expectations
Identify potential operational or customer facing risks and escalate in accordance with documented processes
Communicate and escalate challenges while proactively seeking to identify root cause and appropriate resolution activities
Research and resolve issues and inquiries using independent judgment with minimal assistance
Provide leadership with workflow updates and any impediments identified
Make effective independent decisions applicable to assigned tasks
Partner with leadership and other stakeholders to identify process improvements
Cross train to support various processes as instructed by leadership
Influence positive behaviors and integrative thinking
Maintain and update process documents as assigned
Support continuous improvements, innovation and well managed changes
Own personal development to achieve job proficiency and improve customer experience
Collaborate and influence various business units within Capital One
Actively support special projects at the request of management
Other duties as assigned
Location: This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.
Basic Qualifications:
High School Diploma, GED, equivalent certification
At least 2 years of experience using Microsoft Office and Google Suites
At least 2 years of banking operations experience
Preferred Qualifications:
LEAN, Six Sigma, or Business Process Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
