Job Description

Job Summary
The Assistant General Manager (AGM) is responsible for the success of assigned functions within a fast-paced and complex distribution center environment. As a strategic partner to the General Manager, the AGM helps develop and execute strategies to maximize productivity, optimize operational efficiency, and manage expenses effectively. This role is critical in driving operational excellence across the distribution center while fostering a culture of safety, teamwork, and continuous improvement. The AGM also plays a pivotal role in developing and mentoring leadership talent within the DC team, ensuring alignment with organizational goals and long-term success.

Job Responsibilities

• Team Leadership and Development
• Build and maintain a productive, motivated, and positive workforce by fostering a culture of engagement, inclusion, and excellence.
• Demonstrate a strong commitment to talent development by providing performance feedback, mentoring, and creating growth opportunities.
• Team Leadership and Development
• Build and maintain a productive, motivated, and positive workforce by fostering a culture of engagement, inclusion, and excellence.
• Demonstrate a strong commitment to talent development by providing performance feedback, mentoring, and creating growth opportunities.
• Evaluate talent to support succession planning, celebrate team achievements, and constructively address performance deficiencies.
• Strategic Planning and Adaptation
• Develop and implement strategies to proactively address business challenges and evolving trends.
• Analyze variances between forecasts and actual trends, adjusting plans accordingly to ensure operational readiness.
• Regularly review goals, plans, and strategies to maintain alignment with dynamic business needs, ensuring high performance across all distribution center (DC) functions.
• Operational Management
• Establish clear goals, allocate resources, and implement effective controls to achieve key performance indicators (KPIs), standards, budgets, and operational targets.
• Support operational excellence by ensuring adherence to divisional processes and procedures while identifying and eliminating inefficiencies.
• Collaborate with cross-functional teams to ensure that merchandise flow aligns with store needs, meeting or exceeding budgetary goals.
• AGM has oversight over multiple shifts and may need to adjust working hours for direction and guidance.
• Facility Oversight and Safety
• Assist in overseeing facility operations to ensure that all equipment and infrastructure function optimally to support business demands.
• Champion safety by creating and maintaining an organized, clean, and hazard-free workplace.
• Process Improvement
• Lead and mentor the management team in identifying and executing process improvements using Lean principles and other continuous improvement methodologies.
• Encourage innovation and foster a culture of problem-solving to enhance efficiency, reduce costs, and improve team satisfaction.
• Culture
• Model and reinforce the company’s values, culture, and operational standards, ensuring alignment across all levels of the distribution center (DC).
• Act as a role model for professional behavior and ethical decision-making, fostering trust and accountability within the organization.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
 
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

 

External Basic Qualifications

• Bachelor’s degree and at least 4 years of experience in a high-paced operational role, including but not limited to warehouse, distribution center, fulfillment center or supply chain management OR a High School Diploma/GED and at least 7 years of experience in a high-paced operational role, including but not limited to warehouse, distribution center, fulfillment center or supply chain management.
• Experience owning quality and efficiency KPIs and scheduling a large workforce.
• Experience leading and facilitating cross-functional teams.
• Experience building and maintaining cross-functional working relationships.
• Experience managing cost performance, supply/demand forecasting and distribution execution.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 2 years of direct leadership, indirect leadership and/or cross- functional team leadership.

  Preferred Qualifications

  • Business degree in Logistics or Supply Chain.
  • At least 2 years of experience working with automated systems (RF technology, WMS, conveyor and sortation).
  • At least 1 year of Lean experience in a manufacturing or Logistics environment.
  • Intermediate level skill in Microsoft 365 applications (Word, Excel, PowerPoint)
  • Intermediate level skill in Microsoft Access (for example: designing and creating simple queries, modifying data types, adding dates, working with required fields and/or creating labels).
  We will consider employment of qualified applicants with arrest and conviction records.
   
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