Title

Administrative Assistant I, Customer Service Representative

Department Summary

Bridgewater State University is an inclusive community dedicated to the lifelong success of all students, focused on the continuous improvement of its people, and responsible for leading innovation that benefits Southeastern Massachusetts, the commonwealth, and the world. Bridgewater's accessible environment of teaching and learning stimulates critical thinking, pursuit of new knowledge, and deeper understanding, the cultivation of meaningful and diverse interpersonal relationships, and fostering an appreciation for global engagement, all aimed at transforming lives and improving the human condition.

Our commitment to diversity, equity, and inclusion is reflected in our institutional values, which ensure that all students are supported and succeed.

Bridgewater State University is equal employment opportunity/affirmative action employer. Members of underrepresented groups, and those committed to working in a diverse cultural environment, are strongly encouraged to apply.

The mission of the Department of Facilities Management is to is to create, maintain, and manage a physical environment that enhances teaching, learning, and living; and serves to support our campus constituents and our region through responsible stewardship of resources. Successful candidates will be staff members that can work with their colleagues to help meet the mission of the Department of Facilities Management in serving and supporting our racially and ethnically diverse campus community.

Position Summary

This position provides a welcoming and inclusive environment by providing customer service to a diverse campus community of employees and students. Working with diverse students, parents, faculty, staff, and other involved parties by providing the highest level of student facing front-line customer service. We dedicate each day to student success and retention, as well as equity, diversity, and inclusion.

Student Success is our greatest show, come join us!

Full-time, 12 Month, AFSCME position
TOUR OF DUTY: 10:00 a.m. - 6:00 p.m. , Tuesday - Friday
8:00 am - 4:00 pm, Saturday
(with Sunday and Monday as days off).
(Subject to Change)
This is a non-essential position.

This is an AFSCME unit position and is subject to the terms of that union agreement.

Essential Duties

Facilities Management supports professional development amongst our staff and welcomes any training you may seek either personally or professionally to support equity, social justice, and inclusion of each individual across campus.

Duties include but are not limited to:

1. Answer all incoming calls into the customer service center
2. Troubleshoot issue and direct as needed to the appropriate trades shop or manager
3. Create and/or process all work orders using School Dude
4. Perform clerical functions (prepare reports, type, file, copy, fax, data entry, etc.)
5. Assist with processing purchase orders, invoices and other forms and records maintained in the customer service area

*Initial assignment only. Subject to change according to institutional needs. Applicants must be able to demonstrate employment eligibility in accordance with the Immigration Reform and Control Act of 1986.

Required Qualifications

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

• Commitment to customer service excellence/support to enhance an environment of equity, diversity and inclusion.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Passion for and commitment to social justice, racial justice, and civic engagement.
• Ability to follow written and oral instructions; good written/oral communication skills. - Knowledge of general office procedures.
• Ability to exercise sound judgment.
• Ability to work independently.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to assemble items of information in accordance with established procedures.
• Ability to determine proper format and procedure for assembling items of information.
• Ability to exercise discretion in handling confidential information.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to deal tactfully with others; ability to work effectively in a team environment as well as independently.

State Job Specifications are available in the Human Resources Office or on the Human Resources website -www.bridgew.edu/hr.

Preferred Qualifications

• Ability to adapt to changing priorities and multi-task.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) strongly desired.
• Working knowledge of Banner systems and School Dude preferred.
• Ability to adapt to new technology and to address existing and future process needs.
• Understanding of higher education practices.

Work Environment

Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities. To request a reasonable accommodation for the application process, please complete and submit this electronic form: https://cm.maxient.com/reportingform.php?BridgewaterStateUniv&layout_id=18

Special Conditions for Eligibility

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check.

This position is not eligible for H-1B sponsorship.

EEO Statement

Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.

Position Type

AFSCME Classified

Salary Range

$1,969.30 bi-weekly (Grade 15 Step 1)

Posting Number

S01154P

Open Date

11/21/2024

Application Review Start Date

12/08/2024

Open Until Filled

No

Special Instructions to Applicants

Please note the following information is required to complete your application for this position: *a minimum of one (1) employment history entry. *a minimum of three (3) professional reference entries.PDN-9d8dfd68-191f-4951-b746-1fa94f2edc20